Shipping Policy

Thank you for shopping with us. Please review our shipping policy below for details on order processing and delivery times.

Order Processing Time

All orders are processed and fulfilled within 24 to 48 hours of purchase (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information so you can follow your package's journey.

Delivery Time

Once fulfilled, orders typically arrive within 5 to 10 business days, depending on your location and local courier conditions. Please note that delivery times are estimates and are not guaranteed, as they can be affected by factors outside our control (customs, weather, courier delays, etc.).

Order Tracking

After your order ships, you will receive a tracking number via email. If you haven't received tracking information within 48 hours of placing your order, please reach out to us at support@getgrin.store.

Shipping Delays

While we do our best to ensure timely delivery, occasional delays can happen due to high order volume, weather conditions, or carrier issues. We appreciate your patience and will do our best to keep you updated if any delays occur.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at support@getgrin.store so we can attempt to correct it before it ships.

Lost or Missing Packages

If your tracking shows your package as delivered but you have not received it, please check with neighbors and your local carrier first. If the issue isn't resolved, contact us at support@getgrin.store and we'll help investigate.

Questions

If you have any questions about your order or our shipping policy, please contact us at support@getgrin.store and we'll be happy to help.